FAQS
What products do you offer?
Australian Art Supplies currently offers a range of paints, brushes, easels, canvases and other art accessories to Professional, Amateur and Student Artists. We supply Oil, Acrylic and Watercolour Paints from Winsor & Newton, Art Spectrum, Chromacryl, Atelier Interactive, Schmincke and Matisse and many more. Coloured Pencils from Staedtler, Faber-Castell, Easels from Best - Mabef etc. Canvasses from Art Basics and Fredricks.
We review our product line to achieve the most comprehensive range of Artist's Materials and Supplies online. If you feel there is a range of product that you would like to purchase online, that is not available on our site, then please contact us and we will endeavour to include it for you.
What is your refund policy?
Please refer to our Site Policies at the bottom of each page for specific details. But, in short we will replace or refund any product that you are not happy with or is faulty. If the product is faulty we will cover return postage costs, if orderd in error or you just decide you no longer require the product, we will refund or replace the product, however, the return postage and packaging would be your responsibility.
What are your Opening Hours?
Australian Art Supplies is an online store open 24 hours a day, 7 days a week.
Orders are shipped daily during normal business hours. If you have any queries regarding an order or wish to discuss any product with us prior to ordering we can be contacted Monday to Friday, 9.00am - 5.00pm. All emails are constantly monitored 7 days a week, and if considered urgent we will reply to them immediately.
I have a faulty product, who should I contact?
If you receive a faulty product in your order, contact sales@australianartsupplies.com.au as soon as possible with a brief description of the fault. We will contact you to rectify the situation. If you feel the damage to your art supplies was caused in shipment it is helpful if you can retain the packaging in order to allow us to claim from our carriers. If you have already disposed of the packaging, do not worry, we will still rectify the problem asap.
How many years have you been in business?
Australian Art Supplies was established in May 2010. Since that time we have supplied many Artists throughout the length and breadth of Australia with their Art Supplies and Accessories.
Do I need to register or become a Member to start buying Art Supplies?
No! You do not need to Register or become a Member to start buying Art Supplies Online from Australian Art Supplies. All that is required is to visit our online store, choose the Art Materials and Accessories that you require and then proceed to check out. The details that you include when checking out are all that we require to process and ship your order.
Nervous? Don't be! All our contact details are on site including email addresses and mobile phone numbers.
The choice to register or or not is entirely yours.